Privacy Policy for Forge Marketing & Growth

1. About This Privacy Policy

Hello there. This page tells you how Forge Marketing & Growth, based in Birmingham, looks after your personal information. We're talking about the details you share with us when you use our website or get in touch about our services. We take your privacy seriously, just like we'd expect for our own business.

We believe in keeping things clear and simple. This policy explains what information we collect, why we collect it, and what your rights are. If you've got any questions, don't hesitate to ask.

2. What Information We Collect

We only collect information that helps us provide our services or get back to you. We don't ask for anything we don't need.

• When you fill out our contact form: We ask for your name, email address, phone number, and a bit about your business and what you need. This helps us understand how we can help and get back to you properly.
• When you email or call us directly: We'll naturally get your contact details and any information you choose to share with us during our conversation.
• Website usage data (Cookies): We might collect some basic information about how you use our website. Things like which pages you visit and for how long. This helps us make our site better for everyone. More on cookies below.

We don't go poking around for personal details you haven't given us.

3. How We Use Your Information

We use the information you provide for a few good reasons:

• To talk to you: If you get in touch, we use your details to reply to your questions or discuss your business needs.
• To provide our services: If you become a client, we'll use your business details to plan and deliver the marketing help you've asked for.
• To improve our website: The usage data we collect helps us see what parts of our website are working well and what might need a tweak. It's all about making your experience better.
• For our own business records: We keep records of our interactions and services provided, just like any good business should.

We will never use your information for anything you wouldn't expect. We certainly won't sell it on to anyone else – that's just not how we do business.

4. Sharing Your Information

Sometimes, we might need to share your information with trusted partners, but only when it's necessary and always under strict conditions.

• Service Providers: We might use other companies to help us run our website or manage our client relationships (like a web hosting service or an email provider). They will only get the information they need to do their job, and they're bound by their own privacy rules.
• Legal Obligations: If the law says we have to, we might share your information with authorities. But that's usually only if there's a serious legal request.

Rest assured, your data is never sold or rented to marketing firms or other third parties. Your trust is important to us.

Our website might contain links to other websites. Once you click on those links and leave our site, we don't have any control over what happens next. Their privacy policies will apply, so it's a good idea to check them out if you're concerned.

5. Our Use of Cookies and Tracking

Like most websites, we use 'cookies'. These are small text files that get stored on your computer or phone when you visit our site. They help our website remember things about your visit, like your preferences, so it works better next time.

We use cookies for:

• Website Function: Some cookies are essential for the website to work properly, like letting you navigate around.
• Understanding Usage: We use other cookies (like those from Google Analytics) to understand how people use our site. This helps us see which pages are popular and where we might need to improve things. This data is usually anonymous and doesn't identify you personally.
• Remembering Preferences: If you've chosen certain settings on our site, cookies can help remember them for your next visit.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline them if you prefer. Just be aware that this might stop some parts of our website from working as they should.

6. Keeping Your Data Safe

We do our best to protect your personal information. We use appropriate technical and organisational measures to keep it safe from unauthorised access, loss, or damage. We keep our systems updated and restrict who has access to your data. While no online system is 100% secure, we take reasonable steps to guard your information.

7. Your Rights Over Your Data

You have rights when it comes to your personal information. These include:

• Access: You can ask to see what personal data we hold about you.
• Correction: If you think any of the information we hold about you is wrong or incomplete, you can ask us to correct it.
• Deletion: You can ask us to delete your personal data. We'll do this unless we have a good legal reason not to.
• Objection: You can object to us processing your data in certain situations.

If you want to exercise any of these rights, just get in touch using the contact details below. We'll do our best to help you out quickly.

You also have the right to complain to the Information Commissioner's Office (ICO) in the UK if you're unhappy with how we've handled your data.

8. Changes to This Policy

We might update this Privacy Policy from time to time. This could be because of new laws or changes to how we operate. When we make changes, we'll update the 'Last updated' date at the top of this page. We recommend you check this page now and then to make sure you're happy with any changes.

9. Get in Touch

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us. We're here to help.

Forge Marketing & Growth
48 New Street, Birmingham, B2 4EG, UK
Email: [email protected]
Phone: +44 121 496 0996